Terms & Conditions

DELIVERY & COLLECTION FEE

Delivery and collection within 10KM radius will be FREE of charge. Delivery and collection above 10KM incur charges of MYR10 + MYR1/KM. The hirer will be informed for the additional charge for delivery and collection.
Additional charge of MYR15 per trip for delivery and collection before 08:00 and after 17:00.

DRIVER’S AGE & LICENCE REQUIREMENT

The drivers must be between 23 and 65 years old. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted.

MINIMUM RENTAL

Minimum rental is one day (24 hours). Extension above 10 hours consider full day rate.

VEHICLE COLLECTION

During vehicle collection, the hirer is required to check for any damage to the vehicles. Be advised to check the spare tyre, tyre opener and tools of the vehicle. Should any damage or missing part be found, please inform our staff immediately. Any damage or missing part that is not reported earlier will be considered under the hirer responsibility.

INSURANCE & EXCESS

All vehicles are fully insured with standard motor vehicle policy. However the hirer is responsible not exceeding MYR4,000 (Group A), MYR6,000 (Group B), MYR10,000 (Group C) and MYR20,000 (Group D).

The hirer can reduce the excess to MYR500 by purchasing optional Excess Protection for MYR30 per day (Group A), MYR50 per day (Group B), MYR70 per day (Group C) and MYR100 per day (Group D).

All insurance and excess protection do not apply for damage due to careless action, negligence, illegal or improper use of the vehicle.
The accident or damage only applies for collision between two moving objects. Any damage while the vehicle is stationary will be under hirer’s full responsibility and subjected to the above excess and excess protection.

For damage which involves a third party, the hirer is required to get information include vehicle registration number and picture of the third party car . If the claim cannot be made against third party insurance, all damage will be under hirer’s responsibility.

The hirer is reminded that underbody and overhead damage is at their own risk at all time. All insurance and excess protection is void if the vehicle is driven on unsealed and unmade road or surface.

The hirer is required to contact our representatives to inform us for any event of accidents or car theft.
A police report should be made within 24 hours after the accidents or from the time you’ve found out the theft or loss. The police report should be obtained in writing.

DEPOSIT

The hirer is required to pay a security deposit of MYR2000 for Monthly Rental. The security deposit will be refunded upon returned of the vehicles if no damages had occurred and no summons had appeared during the rental period.

PENALTIES

Smoking is prohibited inside the car. Penalty MYR300 will be charged for cleaning any unpleasant odour.
All traffic summons (if any) will be under hirer responsibility. Penalty MYR50 will be charged if the customer failed to pay the summons within the time specified.
For long term rental, the hirer is responsible to return the car at our nearest branch if the car is due for servicing. We reserve the right to charge penalty of MYR1 per KM after 500 KM exceeding the service limit.

SPEED LIMIT

Speed limit for highway in Malaysia is 110 KM/hr, while normal road is 90 KM/hr. Please drive carefully and obey traffic rules.

RETURNING THE VEHICLE

Please inform us if you want to return or extend the rental.

CANCELATION POLICY

All cancellation must be notified 24 hours before the booking date. We reserve the right to charge full day rental for cancellation less than 24 hours.